Thank you for shopping at Virmelia, brought to you by Belvoro Group LLC, doing business as Virmelia. We are committed to providing a reliable shipping experience and keeping our shipping terms clear and transparent.
Please read this Shipping Policy carefully to understand how we process orders, ship products, and handle delivery-related issues.
Order Processing Time
We aim to process all orders as efficiently as possible. Orders placed from Monday to Friday between 9:00 AM and 5:00 PM EST are generally processed within 2–4 business days.
Orders placed on weekends or holidays will be processed on the next available business day.
Processing times may vary depending on order volume, product availability, supplier processing, or other operational circumstances. We will make reasonable efforts to dispatch orders within the stated processing period.
Shipping Time & Delivery Estimates
Once your order has been processed and shipped, the estimated delivery time is approximately 12–15 business days, depending on the destination and shipping circumstances.
Virmelia products may be fulfilled and shipped from international locations, including China and, in some cases, Vietnam. The fulfillment location may vary depending on the product and order.
Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays may occur due to circumstances outside our reasonable control, including customs processing, weather, holidays, carrier delays, transportation disruptions, or other logistical circumstances.
Shipping Costs
Virmelia offers free standard shipping on all products.
There is no minimum purchase requirement or discount code required to receive free standard shipping.
Shipping Carriers
Virmelia works with shipping and logistics providers selected according to the destination, product, package, and fulfillment arrangement.
The shipping carrier may vary from order to order. Because the carrier can depend on the specific fulfillment and destination, we do not guarantee that a particular carrier will be used.
Once your order has shipped, tracking information will be provided when available.
Tracking
Once your order has shipped, we will send tracking information to the email address associated with your order.
Please allow approximately 24–48 hours for tracking information to become active or update after shipment.
Tracking information may take longer to update in some circumstances, particularly during international transportation or customs processing.
Shipping Areas
Virmelia currently ships to the following countries:
- United States
- Canada
- United Kingdom
- France
- Germany
- Australia
- New Zealand
Shipping availability may vary depending on the product and destination. If a particular destination is unavailable for a specific product or order, this will be communicated during the ordering process or as soon as reasonably possible.
Shipping Restrictions
Virmelia currently does not ship to PO Boxes or military addresses.
Some remote locations or other destinations may also have shipping restrictions or limitations. If an order cannot be shipped to the address provided, we will contact the customer to discuss the available options.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Customs, Duties, and Import Taxes
Virmelia may fulfill orders from international locations, including China and Vietnam.
Virmelia covers applicable customs duties, import taxes, VAT, or similar import-related charges associated with the shipment where applicable. Customers should not be required to pay these charges separately for a standard order.
If a customer is contacted by a carrier or customs authority regarding an import-related charge, please contact contact@virmelia.com before making payment so that we can assist with the issue.
Delivery Problems: Damaged or Lost Items
We take reasonable care in preparing orders for shipment, but delivery problems can occasionally occur.
Damaged Items: If your order arrives damaged, please contact return@virmelia.com within 7 days of delivery and provide your order number and clear photos showing the damage. The issue will be reviewed in accordance with our Return & Refund Policy.
Lost or Delayed Items: If your order has not arrived within the estimated delivery period, please contact contact@virmelia.com with your order number and tracking information. We will investigate the shipment with the applicable shipping or logistics provider and work toward a resolution.
If tracking shows that a package was delivered but you did not receive it, please contact us so that we can investigate the delivery with the applicable carrier or logistics provider.
Delivery investigations may require additional time depending on the carrier, destination, and circumstances of the shipment.
Handling Charges
Virmelia does not charge separate handling fees for orders.
Our standard shipping is provided free of charge, and we do not add separate fees for ordinary packing, handling, or order preparation.
Returns & Exchanges
Our Return & Refund Policy applies to eligible returns and exchanges.
- Returns: Eligible returns may be requested within 60 days of delivery. Items must be unworn, unwashed, have their original tags attached, and meet the other requirements of our Return & Refund Policy.
- Exchanges: Customers may choose an exchange or refund for an eligible return, subject to product availability.
- Return Shipping: Customers are responsible for return shipping costs for eligible customer-requested returns. Virmelia covers applicable return shipping costs when an item is damaged, defective, the wrong item, or incorrectly fulfilled.
- Return Requests: Customers must contact return@virmelia.com before sending an item back. Virmelia will provide the applicable return address and return instructions.
For complete details, please review our Return & Refund Policy.
Contact Information
Company Name: Belvoro Group LLC (Doing Business As Virmelia)
Website: Virmelia.com
Company ID: 0008021830
Company Tax ID Number: 98-1853408
Registered Business Address: 8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113, United States
General Email: contact@virmelia.com
Returns Email: return@virmelia.com
Phone: +1 (505) 464-2937
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Response Time: We strive to reply within 24–48 business hours on weekdays.
Important: The registered business address above is Virmelia’s registered business address. It is not a warehouse, fulfillment center, or return address.