Below are some of the most common questions our customers ask before placing an order with Virmelia.
If you have any other inquiries, feel free to reach out to us at
contact@virmelia.com.
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If you have an issue or question that requires immediate assistance, you can
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Purchases & Deliveries
Q: "How do I place an order?"▾
Browse our website, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase. It's quick, secure, and easy.
Q: "Why buy from Virmelia?"▾
At Virmelia, every product tells a story — one of tradition, craftsmanship, and authenticity. We specialize in handmade Moroccan cushion covers and chairs that bring timeless beauty and cultural richness into your home. Unlike mass-produced alternatives, each piece is created by skilled artisans using traditional techniques passed down through generations. When you shop with Virmelia, you're not only investing in high-quality, one-of-a-kind decor — you're also supporting fair trade and preserving Morocco's cultural heritage. Experience the warmth, character, and authenticity that only handcrafted design can offer.
Q: "Do you offer free shipping?"▾
Yes! At Virmelia, we proudly offer free shipping on all orders — no minimum purchase required. Wherever you are, your handcrafted Moroccan decor will be delivered to your door at no extra cost.
Q: "Do you ship internationally?"▾
Currently, we ship only within the United States.
Q: "How long will it take for my order to be delivered?"▾
Order Processing Time: Orders are processed within 2 to 4 business days (Monday to Friday). Shipping Time: Delivery usually takes 12 to 15 business days after shipping, depending on your location.
You will receive a confirmation email with tracking details once your order has been dispatched.
Location & Product Origin
Q: "Where are you located?"▾
We are founded in [FullFoundedAddress] — the heart of traditional Moroccan craftsmanship — and proudly operate worldwide under Belvoro Group LLC, a U.S.-registered company based in 8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113, United States.
Q: "Where are your products made?"▾
Our product line features exclusively handmade goods produced by expert Moroccan artisans from the local community. The products are created through traditional methods with high-quality natural resources to provide authentic cultural value and superior craftsmanship in every item.
Order Tracking & Incomplete Orders
Q: "How do I track my order?"▾
Your order shipment will trigger an email notification containing your tracking information. The tracking system usually activates within 24 hours of shipment. The tracking number allows you to monitor your package delivery status through the carrier's website or by using our Track Your Order page.
Q: "My order is incomplete, what can I do?"▾
If you ordered multiple items, they may arrive separately. If an item is missing after 20 business days, please contact us for assistance.
Package Delivery
Q: "Will my package be hand-delivered?"▾
Packages are typically delivered to your mailbox or doorstep. If unavailable, a notice will be left for pickup at your local post office.
Q: "Can I change my shipping address after placing an order?"▾
If you need to change your shipping address, please contact us immediately at
contact@virmelia.com.
We can only modify your shipping address before your order has shipped.
Returns & Cancellation
Q: "Do you accept returns and exchanges?"▾
Yes, we accept returns and exchanges within 30 days of receiving your order. Items must be unused, unworn, and in original condition with tags attached. For full details, see our Return & Refund Policy.
Q: "Can I change or cancel my order?"▾
Orders can only be modified or canceled within a short window after purchase. Please contact us as soon as possible at
contact@virmelia.com.
Once shipped, orders cannot be changed or canceled.
Q: "How do I return an item?"▾
To return an item, email us at
contact@virmelia.com
with your order number and reason for return. Our team will provide a return label and instructions. Please pack items securely to avoid damage.
Q: "What is your return policy?"▾
Returns are accepted within 30 days of delivery for unused items in original packaging. For more details, please visit our Return & Refund Policy.
Damaged Orders
Q: "What if my order arrives damaged or is lost during shipping?"▾
Damaged items: Contact us within 7 days of delivery with photos of the damage. We will assist with a replacement or refund. Lost items: If tracking shows your order as delivered but you have not received it, contact us to investigate with the carrier.
Payment
Q: "What payment methods do you accept?"▾
We use PayPal as our exclusive payment processor. PayPal allows you to securely complete your purchase using your PayPal balance, linked bank account, or credit/debit card—without sharing your financial details. All payments are processed securely through PayPal to ensure your information is protected.
Q: "Is my payment secure?"▾
We take your payment security seriously. At Virmelia, all transactions are processed securely through PayPal, which uses advanced encryption and fraud prevention technologies to protect your sensitive information. PayPal is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS), ensuring that your payment details are encrypted and securely transmitted. Additionally, Virmelia does not store any payment information on our servers, so you can shop with confidence knowing your financial data remains private and secure.
Privacy & Data
Q: "Do you sell or share my personal information?"▾
We do not sell your personal information. Some data sharing with third-party services for analytics or advertising may be considered a "sale" under privacy laws, but you have the right to opt out. See our Privacy Policy and Do Not Sell My Personal Information page for details.
Taxes
Q: "Are taxes included in the price?"▾
To maintain full transparency, please note that our prices are listed exclusive of applicable sales taxes. Taxes are calculated at checkout based on your shipping address and current U.S. tax laws.
As a New Mexico–registered business, we currently only collect tax on orders shipped to New Mexico.
Although some shipments may be international, we do not charge additional duties or import fees. Any such charges that may apply are the responsibility of the customer.
If your order qualifies for tax-exempt status (e.g., for resellers with valid documentation), please email us at
contact@virmelia.com
prior to purchase for assistance.
👉 View our full Sales Tax Policy
Satisfaction
Q: "What if I am not satisfied with my item?"▾
If you're not satisfied for any reason, let us know within 30 days of delivery. We offer returns, exchanges, or refunds if the product does not meet expectations. For damaged or defective items, we cover return shipping and provide a replacement or refund.
