Last updated: October 09, 2026
Thank you for shopping at Virmelia, operated by Belvoro Group LLC, doing business as Virmelia. We are committed to providing a reliable shipping experience and keeping our shipping terms clear and transparent.
Please read this Shipping Policy carefully to understand how we process orders, ship products, and handle delivery-related issues.
Order Processing Time
We aim to process all orders as efficiently as possible. Orders placed from Monday to Friday between 9:00 AM and 5:00 PM EST are generally processed within 2–3 business days.
Orders placed on weekends or holidays will be processed on the next available business day.
Processing times may vary depending on order volume, product availability, supplier processing, or other operational circumstances. We will make reasonable efforts to dispatch orders within the stated processing period.
Shipping Time & Delivery Estimates
Once your order has been processed and shipped, the estimated delivery time is approximately 10–12 business days, depending on the destination and shipping circumstances.
Including order processing (2–3 business days) and shipping (10–12 business days), most orders are estimated to arrive within 12–15 business days of the order being placed.
Virmelia products may be fulfilled and shipped from international locations, including China. The fulfillment location may vary depending on the product and order.
Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays may occur due to circumstances outside our reasonable control, including customs processing, weather, holidays, carrier delays, transportation disruptions, or other logistical circumstances.
Shipping Costs
Virmelia offers free standard shipping on all products.
There is no minimum purchase requirement or discount code required to receive free standard shipping.
Shipping Carriers
Virmelia works with shipping and logistics providers selected according to the destination, product, package, and fulfillment arrangement.
The shipping carrier may vary from order to order. Because the carrier can depend on the specific fulfillment and destination, we do not guarantee that a particular carrier will be used.
Once your order has shipped, you will receive tracking information by email.
Tracking
Once your order has shipped, we will send tracking information to the email address associated with your order.
Please allow approximately 24–48 hours for tracking information to become active or update after shipment.
Tracking information may take longer to update in some circumstances, particularly during international transportation or customs processing.
Shipping Areas
Virmelia currently ships to the United States Only.
Shipping availability may vary depending on the product and destination. If a particular destination is unavailable for a specific product or order, this will be communicated during the ordering process or as soon as reasonably possible.
Shipping Restrictions
Virmelia currently does not ship to PO Boxes or military (APO/FPO) addresses.
Some remote locations or other destinations may also have shipping restrictions or limitations. If an order cannot be shipped to the address provided, we will contact the customer to discuss the available options.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Customs, Duties, and Import Taxes
Virmelia may fulfill orders from international locations, including China. Virmelia covers applicable customs duties and import charges associated with the shipment where applicable, and customers should not be required to pay these charges separately for a standard order. If a customer is contacted by a carrier or customs authority regarding an import-related charge, please contact contact@virmelia.com before making payment so that we can assist.
Delivery Problems: Damaged or Lost Items
We take reasonable care in preparing orders for shipment, but delivery problems can occasionally occur.
Damaged Items: If your order arrives damaged, please contact return@virmelia.com within 60 days of delivery and provide your order number and clear photos showing the damage. The issue will be reviewed in accordance with our Return & Refund Policy.
Lost or Delayed Items: If your order has not arrived within 15 business days of the order date, please contact contact@virmelia.com with your order number and tracking information. We will investigate with the carrier. If the package is confirmed lost, we will, at your choice, send a replacement (subject to availability) or issue a full refund to your original payment method within 15 days. If we expect a delay beyond the estimated delivery time, we will notify you, and you may choose to cancel for a full refund.
If tracking shows that a package was delivered but you did not receive it, please contact us so that we can investigate the delivery with the applicable carrier or logistics provider. Delivery investigations may require additional time depending on the carrier, destination, and circumstances of the shipment.
Handling Charges
Virmelia does not charge separate handling fees for orders.
Our standard shipping is provided free of charge, and we do not add separate fees for ordinary packing, handling, or order preparation.
Returns & Exchanges
Our Return & Refund Policy applies to all returns and exchanges.
- Returns: You may request a return within 60 days of delivery. We accept returns for both defective and non-defective products, including change-of-mind returns. Items must be new and unused, in their original condition, and meet the other requirements of our Return & Refund Policy.
- Exchanges: For an eligible return, you may choose an exchange or a refund, subject to product availability.
- Return Shipping: Virmelia provides a free, prepaid return shipping label for all eligible returns under our Return & Refund Policy. There are no restocking fees.
- Return Requests: Returns are made by mail. Contact return@virmelia.com before sending an item back, and Virmelia will provide your free, downloadable and printable return label and instructions.
- Refunds: Approved refunds are issued to the original payment method within 15 days after the returned item is received and approved.
For complete details, please review our Return & Refund Policy.
Contact Information
Company Name: Belvoro Group LLC (Doing Business As Virmelia)
Website: Virmelia.com
Company ID: 0008021830
Company Tax ID Number: 98-1853408
Registered Business Address: 8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113, United States
General Email: contact@virmelia.com
Returns Email: return@virmelia.com
Phone: +1 (505) 464-2937
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Response Time: We strive to reply within 1 business day on weekdays.
Important: The registered business address above is Virmelia’s registered business address. It is not a warehouse, fulfillment center, or return address.