Thank you for shopping at Virmelia, operated by Belvoro Group LLC.
Eligibility for Returns
You may request a return within 60 days from the date your order is delivered if your order qualifies under one of the following reasons:
- You received the wrong item.
- You received an incorrect product or an item that does not match your order.
- You received an item with a defect or damage.
- You received the wrong size.
- Another product-related issue makes the item eligible for return under this policy.
To be eligible for a return, the item must:
- Be unworn.
- Be unwashed.
- Have its original tags attached.
- Be accompanied by proof of purchase.
Returns that are based solely on a change of mind or other reasons not covered by this policy may not be accepted.
Virmelia does not currently offer customized or personalized products.
How to Return an Item
To request a return, please follow these steps:
- Contact Virmelia: Email return@virmelia.com with your order information and the reason for the return.
- Receive return instructions: Virmelia will review your request and, if the return qualifies under this policy, provide you with the applicable return instructions and return address.
- Prepare your item: Pack the item securely and ensure that it is unworn, unwashed, and has its original tags attached.
- Ship the return: Send the package to the return address provided by Virmelia. When you are responsible for return shipping, we recommend using a trackable shipping service and retaining your shipping receipt.
- Inspection and resolution: Once the returned item is received, Virmelia will review it to determine whether it meets the applicable return requirements. If approved, the applicable refund or other resolution will be processed.
Do not send returns to Virmelia’s registered business address unless specifically instructed to do so. The return address may vary depending on the order and fulfillment arrangements.
Exchange or Refund
For an eligible return, customers may choose between an exchange or a refund.
- Exchange: You may request a different size or another available product, subject to availability.
- Refund: You may request a refund for the eligible returned item to the original payment method used for the purchase.
- If the requested replacement item is unavailable, Virmelia will work with you to provide an alternative eligible resolution, such as a refund.
All exchanges and refunds remain subject to the eligibility requirements and return conditions described in this policy.
Refund Processing
Once Virmelia receives and inspects an eligible returned item, we will notify you whether the return has been approved.
If a refund is approved, the refund will be issued to the original payment method used for the purchase through our payment processing system.
Please allow 10–15 business days after the return has been received and approved for the refund to be processed.
The time required for the refund to appear in your account may also depend on your bank, card issuer, or payment provider. Virmelia does not control these additional processing times.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact return@virmelia.com within 7 days of delivery.
When contacting us, please include:
- Your order number.
- A description of the damage or defect.
- Clear photos showing the issue with the item.
- Any other information reasonably needed to evaluate the issue.
After reviewing the information, Virmelia will determine the appropriate resolution. Depending on the circumstances, this may include an exchange or refund, as requested by the customer and subject to availability and applicable return requirements.
When Virmelia determines that an item is damaged, defective, or incorrectly fulfilled, Virmelia will be responsible for the applicable return shipping costs.
Wrong Size, Wrong Item, or Incorrect Product
If you receive the wrong size, wrong item, or an incorrect product, please contact return@virmelia.com within 60 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- The size or product you received.
- The size or product you ordered, where applicable.
- Photos or other information reasonably needed to verify the issue.
After reviewing your request, Virmelia will provide return instructions and the applicable return address.
For an eligible return, you may choose an exchange or refund, subject to product availability. When the issue resulted from an error by Virmelia or incorrect fulfillment, Virmelia will be responsible for the applicable return shipping costs.
Change of Shipping Address
If you need to change the shipping address for an order, please contact contact@virmelia.com as soon as possible after placing your order.
We will make reasonable efforts to update the shipping address before the order is shipped. Once an order has been shipped, we may be unable to change the shipping address.
Order Cancellation
If you need to cancel an order, please contact contact@virmelia.com as soon as possible.
If your order has not yet been shipped, we will make reasonable efforts to cancel the order and issue a refund to the original payment method.
Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with the return eligibility requirements of this policy.
Sale and Clearance Items
Items purchased as part of a sale or clearance promotion are considered final sale and are not eligible for return or exchange solely because of a change in preference or other reasons that would not otherwise qualify under this policy.
However, sale and clearance items may still be eligible for a return, exchange, or refund if they are damaged, defective, the wrong item, or otherwise incorrectly fulfilled, subject to the applicable requirements of this policy.
Shipping Costs and Refunds
Virmelia currently offers free shipping on all products.
For an eligible return that qualifies for a refund, the refund will include the applicable product amount and any shipping amount that was included in the purchase price, where applicable.
When the return is due to a customer-requested return reason covered by this policy, the customer is responsible for the cost of shipping the item back to Virmelia.
When an item is damaged, defective, the wrong item, or incorrectly fulfilled, Virmelia will be responsible for the applicable return shipping costs.
Returns That Do Not Meet the Requirements
Virmelia reserves the right to reject a return if the returned item does not meet the eligibility requirements of this policy.
This may include items that have been:
- Worn or used.
- Washed.
- Returned without the original tags attached.
- Returned without valid proof of purchase.
- Returned outside the applicable return period.
- Returned for a reason that is not covered by this policy.
If a return is rejected, no refund or exchange will be issued, and Virmelia may send the item back to the customer. Any applicable shipping costs for sending the rejected item back may be the customer’s responsibility.
Contact Us
If you have questions about this Return & Refund Policy, need to request a return, or need assistance with an order, please contact us:
Belvoro Group LLC, doing business as Virmelia
Website: Virmelia.com
Company ID: 0008021830
Tax ID: 98-1853408
Registered Business Address: 8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113, United States
General Email: contact@virmelia.com
Returns Email: return@virmelia.com
Phone: +1 (505) 464-2937
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Typical Response Time: 24 business hours on weekdays
Important: The registered business address above is not a return or warehouse address. Customers should contact return@virmelia.com before sending any return so that Virmelia can provide the applicable return address and instructions.