A Smooth, Secure Checkout Experience
At Virmelia, brought to you by Belvoro Group LLC, doing business as Virmelia, we are committed to providing a simple, secure, and reliable checkout experience. Payments are processed through our payment provider, Stripe, to help protect your payment information during checkout.
Accepted Payment Methods
Virmelia accepts payment methods supported by Stripe at checkout, which may include major credit and debit cards and supported digital wallet payment methods.
Credit & Debit Cards
We accept major credit and debit cards supported by Stripe, including Visa, Mastercard, American Express, and Discover, where available.
Apple Pay
Apple Pay may be available at checkout for eligible customers and compatible devices and browsers. Availability may depend on your device, browser, location, and other factors determined by Apple and Stripe.
Google Pay
Google Pay may be available at checkout for eligible customers and compatible devices and browsers. Availability may depend on your device, browser, location, and other factors determined by Google and Stripe.
Payment method availability may vary depending on the customer’s location, device, browser, and other checkout conditions.
Payment Security
Payment security is important to us.
Virmelia processes payments through Stripe, a third-party payment service provider. Payment information is processed through Stripe’s payment infrastructure rather than being stored directly by Virmelia.
We do not store your complete credit or debit card number on our own systems. Stripe handles payment processing and applies its own security measures and requirements to payment information.
While we take reasonable measures to protect information associated with our Services, no method of electronic transmission or storage can be guaranteed to be completely secure.
Order Processing & Payment Authorization
When you place an order with Virmelia, your selected payment method is charged at checkout.
An order is considered successfully placed once the payment has been successfully processed and the order confirmation has been generated.
In some circumstances, Stripe or Virmelia may require additional verification or information before an order can be completed. This may occur for security, fraud-prevention, payment-processing, or other legitimate operational reasons.
If a payment cannot be successfully processed, the order may not be completed.
Currency
All prices on Virmelia.com are displayed and processed in U.S. Dollars (USD).
Your bank or card issuer may apply currency-conversion fees or other charges if your payment method is issued in a currency other than USD. These charges are determined by your financial institution and are outside Virmelia’s control.
Payment Issues
If you experience a problem while completing your payment, please:
- Verify that your billing information is correct.
- Verify that your card or payment method is active and authorized for online purchases.
- Make sure there are sufficient funds or available credit.
- Try an available alternative payment method.
- Contact us at contact@virmelia.com if you continue to experience difficulties.
For payment-security reasons, please do not send your complete card number, security code, password, or other sensitive payment credentials by email.
Refunds and Payment Reversals
When a refund is approved under Virmelia’s Return & Refund Policy, the refund will be issued to the original payment method used for the purchase.
Approved refunds are processed within 10–15 business days after the returned item has been received and the return has been approved.
After Virmelia processes a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider. Virmelia does not control these additional processing times.
Changes to This Payment Policy
We may update or modify this Payment Policy from time to time to reflect changes to our payment methods, payment-processing arrangements, business practices, or applicable legal requirements.
Any updated version will be posted on Virmelia.com. We encourage you to review this page periodically for the latest information.
Contact Information
Company Name: Belvoro Group LLC (Doing Business As Virmelia)
Website: Virmelia.com
Company ID: 0008021830
Company Tax ID Number: 98-1853408
Registered Business Address: 8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113, United States
Email: contact@virmelia.com
Phone: +1 (505) 464-2937
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Response Time: We strive to reply within 24–48 business hours on weekdays.